Refunds and cancellations

Draft: details marked "Being finalised during pilot" are still being finalised and will be filled in before EduBell takes payments.

Last updated: 7 October 2026. This policy covers paid EduBell plans sold by Being finalised during pilot. It is part of our Terms of Use.

1. What you pay

Prices on the Plans page include GST. You pay exactly the amount shown at checkout. GSTIN: Being finalised during pilot.

2. No automatic renewal

Plans are bought for a fixed period (one month or one year) and do not renew automatically, so there is nothing to cancel. When a plan ends, your account returns to the Free plan and your questions, tests and classes stay.

3. Refunds

If EduBell isn't right for you, ask for a refund within Being finalised during pilot days of a first purchase of a plan and we will refund it in full. Renewals and upgrades are refunded only if the service was unavailable or did not work as described.

Refunds go back to the original payment method through Razorpay, usually within 5–7 working days after we approve them.

4. Payment problems

If money left your account but your plan did not change, don't pay again. Write to us with the payment ID from Razorpay's email; we will either apply the plan or refund the payment.

5. How to ask

Use the contact form or email Being finalised during pilot. Include the email of your EduBell account and the payment ID.

6. Grievances

If you are not satisfied with our answer, contact our Grievance Officer: Being finalised during pilot, Being finalised during pilot, Being finalised during pilot.